Shipping and Delivery Policy
Effective Date: [18/11/2024]
At Kiara Astro ABC Private Limited, we are committed to providing high-quality astrology products and services, ensuring timely and secure delivery to our customers. This policy outlines the terms and conditions regarding the shipping and delivery of our products.
1. Order Processing
- All orders are delivered within 1-2 business days from the date of purchase.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Customers will receive an email confirmation once the order is processed, including a tracking number (if applicable).
2. Shipping Methods and Timelines
- We offer the following shipping options:
- Standard Shipping: [Product will be delivered within 5-7 business days]
- Express Shipping: [Product will be delivered within 1-3 business days]
- Shipping timelines may vary depending on the destination and courier service availability.
3. Shipping Charges
- Shipping charges are calculated based on the delivery location, package weight, and shipping method chosen. These charges will be displayed during checkout.
- Free shipping may be offered on orders above [insert value] or during promotional periods.
4. Delivery Locations
- We ship to [list regions or countries, e.g., domestic locations and select international locations].
- For international shipments, the customer is responsible for any customs duties, taxes, or import fees.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- Use this tracking number to monitor the delivery status of your package through the courier’s website.
6. Delivery Issues
- If your package is delayed or not delivered within the estimated timeline, please contact us at [email/contact number].
- We are not responsible for delivery delays caused by unforeseen circumstances, such as natural disasters or strikes.
7. Damaged or Missing Items
- If your package arrives damaged or with missing items, please notify us within 5 days of receipt.
- We may request photos of the damaged package and contents to process a replacement or refund.
8. Changes to Shipping Address
- Customers may update their shipping address before the order is shipped by contacting customer service at [kiaraastroabc@gmail.com/7880564948].
- Changes made after shipping may incur additional charges.
9. Refunds and Returns
- Refer to our Refund and Return Policy for details on how to return items or request a refund for undelivered or defective products.
Contact Us
For questions or concerns regarding shipping and delivery, please reach out to us at:
- Email: kiaraastroabc@gmail.com
- Phone: 7880564948, 03369028836
